Dealing with Difficult People

Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people.  They can work long hours, face declining business, even the loss of a job, but they can’t deal with the difficult people in their lives.  This free booklet will help you identify some of the ways you may be contributing to these problems and give you strategies you can adopt, at work and in your personal life.

What You Will Cover:
Interactions with others
Reciprocal relationships
The five-step process
Managing your anger
Managing other people’s anger
De-stress options